Settlement Services Finder Home
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Useful phone numbers
Domestic Violence and Aboriginal Family Violence Gateway
Confidential advice for victims of domestic violence or those concerned about them
Tel: 1800 800 098 or 13 14 50 (if interpreter needed)
1800 RESPECT
National Sexual Assault, Domestic Family Violence Counselling Service for people living in Australia
professional 24/7 telephone and online, crisis and trauma counselling service to anyone whose life has been impacted by sexual assault, domestic or family violence
Tel: 1800 737 732
Crisis Care
After hours and weekend emergency help for parents and guardians
Tel: 13 1611
Emergency Carer Respite Emergency support for carers
Tel: 1800 052 222
Gambling Help Line Advice and support for problem gamblers and their families
Tel: 1800 060 757
Lifeline 24-hour counselling service for anyone in need of emotional support
Tel: 13 11 14
Mental Health Crisis Service24 hour crisis service for victims of mental health and their carers
Tel: 13 14 65
Parent Helpline
24 hour telephone information service for parents in South Australia with concerns about health, behaviour or parenting
Tel: 1300 364 100 (local call cost within South Australia)
Rape and Sexual Assault Service
Advice and support for victims of rape and sexual assault
Tel: (08) 8226 8787/8777 or (freecall) 1800 817 421
Sexual Health Hotline
Sexual Health Information:
Tel: 1300 883 793Email: sexualhealthhotline@health.sa.gov.au
Victim Support Service
Advice and support for victims of crime
Tel: (08) 8231 5626
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African Parenting and Family Skills Development
Information, training and support
For African humanitarian entrants
Run by the African Communities Council of SA
At: 59 King William Street, Adelaide
Tel: (08) 8217 9520 Email: admin@accsa.com.au
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CALD Carer Retreat Program
Provides funding to organisations to enable them to create retreat events for their community's Carers for planned short-term breaks
For unpaid care givers of the frail and elderly
Run by the Multicultural Communities Council of SA (www.mccsa.org.au)
Tel: (08) 8345 5266 Email: reconnect@mccsa.org.au
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CALD Families’ Service
Intensive case-management assistance and linkages for families with children who may be at risk of isolation
Run by the Migrant Resource Centre of SA (www.mrcsa.com.au)
At: Northern Area MRC, 28 Mary Street, Salisbury
Tel: (08) 8283 0844 Email: reagan@mrcsa.com.au
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Community Care Services
Information sessions, links to community groups and mainstream services
For humanitarian entrants who have been resident in Australia for less than five years
Run by Lutheran Community Care SA (www.lccare.org.au)
In metropolitan Adelaide and the Riverland
Tel: (08) 8269 9300 (Adelaide) and (08) 8531 3644 (Riverland)
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Complex Case Support
Specialised and intensive case management for humanitarian entrants with exceptional needs
Any agency or individual can refer someone to the program if they are concerned that a humanitarian entrant or protection visa holder in their first five years of residency has multiple needs, such as housing, health or family relationship concerns
For more information or to refer an individual contact
Tel: 1300 855 669 or Email: ccs.sa@immi.gov.au
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Connected Communities Settlement Program – Casework
Provides advice, referral and case work to individuals
For humanitarian entrants who have been resident in Australia for more than six months and less than five years
Run by Lutheran Community Care (www.lccare.org.au)
In Metropolitan Adelaide
Contact: Younus Noori (Afghan Community Liaison Officer)
Email: ynoori@lccsa.org.au
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Disability Advocates (MALSSA)
Advocates for people with disabilities and their family members and carers For disabled people, especially those from other countries and people who may not speak or read English well.
Tel:MALSSA (Head Office – Adelaide) (08) 8351 9500
Tel: Free call from South Australian country areas: 1800 816 720
Tel: Telephone Interpreter Service on 13 14 50.
Tel: National Relay Service 13 36 77 or 1800 555 677
Email: malssaadmin@malssa.org.au
- Shop 4, 80 Henley Beach Road, Mile End, South Australia
- Riverland Advocacy Service, 2 Ahern Street, Berri Tel: (08) 8582 2422
- South East Disability Advocacy Service, 71 Suttontown Road, Mount Gambier Tel: (08) 8723 6002
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Family Relationships Counselling and Specialised Family Violence Services
Specialist services for new and emerging communities
Delivered by the Migrant Resource Centre (www.mrcsa.com.au)
At: Adelaide MRC, 59 King William Street, Adelaide
Tel: (08) 8217 9505 Email: cynthia@mrcsa.com.au
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Family Relationships Services
Personal, relationship and family counselling and support
For anyone in need
Run by Lutheran Community Care SA (www.lccare.org.au)
Barossa Tel: (08) 8562 2688
Blair Athol Tel: (08) 8269 9300
Magill Tel: (08) 8331 3111
Morphett Vale Tel: (08) 8326 4688
Mount BarkerTel: 8391 5266
Murraylands Tel:8531 3644
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Home Visiting Service
Trained volunteers arrange weekly visits to listen, support and, when appropriate, encourage the client to connect with local services
For socially isolated families in the inner northern suburbs of Adelaide
Run by Lutheran Community Care SA (www.lccare.org.au)
At: 2 Belalie Road, Ingle Farm
Tel: (08) 8349 6099 Email: enquiries@lccsa.org.au
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Humanitarian Settlement Services (HSS)
On arrival casework services and community development and participation programs for individuals and families and their new and emerging communities
For new humanitarian entrants who have been resident in Australia for less than 6 months
Provided by the Migrant Resource Centre of SA (www.mrcsa.com.au)
Adelaide Migrant Resource Centre, 59 King William Street
Tel:(08) 8217 9500, Email: admin@mrcsa.com.au
Northern Area Migrant Resource Centre, 28 Mary Street, Salisbury
Tel:(08) 8283 0844 Email: reagan@mrcsa.com.au
Limestone Coast Migrant Resource Centre, 13 Eleanor Street, Mount Gambier
Tel: (08) 8725 2753 Email: limestonecoast@mrcsa.com.au
Naracoorte Migrant Resource Centre, Naracoorte TAFE SA Campus, 19 Gordon Street
Tel: 0209 103 153, Email: naracoorte.mrcsa@gmail.com
Murraylands Migrant Resource Centre, 5 Second Street Murray Bridge
Tel: (08) 8532 3922 Email: murraylands@mrcsa.com.au
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Men’s Talk
Regular Workshops that support men of new and emerging communities to understand Australian legal systems and gender roles
For new and emerging communities
Run by the Migrant Resource Centre of SA (www.mrcsa.com.au)
At: Adelaide MRC (AMRC), 59 King William Street
Tel: (08) 8217 9528 Email: deng@mrcsa,com.au
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Mentoring Program
Group information sessions, volunteers trained as carers/mentors to support recently arrived families by offering advocacy, friendship and cross cultural sharing, linking them to recreational facilities and assisting them with navigation to mainstream services
For humanitarian entrants who have been resident in Australia for less than five years
Run by Baptist Care SA (www.sabaptist.asn.au)
In metropolitan Adelaide
Tel: (08) 8231 2850
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Multicultural Families Services
Provides information, support and advice on a range of matters via workshops in a range of languages on relevant topics, such as parenting
For people of multicultural backgrounds
Run by Uniting Care Wesley (www.ucwesleyadelaide.org.au)
At: Bowden
Tel: (08) 8342 0899 Email: ccls@ucwesleyadelaide.org.au
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Personal counselling
Counselling in personal, family or relationship challenges and problems
For those on low incomes
Run by Lutheran Community Care (www.lccare.org.au)
Tel: (08) 8269 9300
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Personal Counselling
Sexual concerns, domestic and family violence, separation, HIV and Hepatitis, post adoption, problem gambling, family counselling, individual counselling and financial counseling
Run by Relationships Australia (SA) (www.rasa.org.au)
At: 161 Frome Street, Adelaide, and available at Adelaide, Berri, Hindmarsh, Marion, Ridgehaven, Salisbury
Tel: (08) 8223 4566 / 1300 364 277 / 1800 182 325
Email: mail@rasa.com.au
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Personal Education And Community Empowerment Service (PEACE)
Supports and assists individuals, families and communities to lead balanced and healthy lives. Particularly focused on helping people with issues relating to problem gambling, HIV and Hepatitis
For people from culturally and linguistically diverse backgrounds
Run by Relationships Australia (SA) (www.rasa.com.au)
At: 49a Orsmond Street, Hindmarsh
Tel: (08) 8245 8100 / 1800 182 325 / 1300 364 277
Email: mail@rasa.com.au
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Personal Helpers and Mentors (PHaMs)
A respectful and culturally sensitive service that helps people whose lives are severely affected by mental illness by providing services that include: someone to talk to; advice on family life and relationships; advice on health services; support with access to Centrelink, legal aid or housing; advice on banking and budgeting; help understanding cultural differences; help to become more involved in the community
For people who are 16 years or over and come from a non English speaking background and those who have been in refugee or detention centres, who are worrying or are having a hard time
Run by the Mental Illness Fellowship of SA (MIFSA)
Tel: (08) 8378 4100 call to connect with a PHaMs team close to your home. Free interpreters can be arranged.
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Refugee Services
Casework, referrals, information sessions, parenting workshops, leadership development, accommodation assistance and education
For humanitarian entrants who have been resident in Australia for less than five years
Run by the Australian Refugee Association (www.ausref.net)
At: 304 Henley Beach Road, Underdale
Tel: (08) 8354 2951
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Relief and Counselling
Emergency relief, financial counselling and general counselling
For local residents, by appointment
Delivered by the Salvation Army Support Services (www.salvos.org.au)
Adelaide: 277 Pirie Street
Tel: (08) 8223 7776, Email: sharon.brinkley@aus.salvationarmy.org
Arndale: 1-7 Gray Street, Kilkenny,
Tel: (08) 8445 2044, Email: heather.churches@aus.salvationarmy.org
Ingle Farm: Corner Bridge and Maxwell Roads, Tel: (08) 8397 9333
Norwood: 55 George Street, Tel: (08) 8332 0283/ 8364 5383
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S.E. Asian Reconnect
Reconnecting Cambodian, Chinese and Vietnamese youth with family, community, education, training and employment via bilingual support, family mediation, individual support, group education and recreational activities
For youth from Cambodian, Chinese and Vietnamese backgrounds aged 12 to 18 years
Run by the Multicultural Communities Council of SA (www.mccsa.org.au)
Tel: (08) 8345 5266
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Sexual Health Advice
Free, Confidential Sexual Health Clinics and Counselling
For all new arrivals
Run by SHine SA (www.shinesa.org.au)
Open Monday to Friday 9am to 5pm (please phone for appointment)
Woodville: GP Plus, 64C Woodville Road Tel: (08) 300 5300
Davoren Park: 43 Peachy Road Tel: (08) 8256 0700
Hillcrest: GP Plus, 1 Gilles Crescent Tel: (08) 8300 5300
Oaklands Park: GP Plus, 10 Milham Street Tel: (08) 8186 8600
Tel: Sexual Health Information: 1300 883 793
Email: sexualhealthhotline@health.sa.gov.au
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Spark Resource Centre
Counselling, group work, classes on parenting, conflict resolution, relationships advice. Advocacy, referral, information, emergency relief
For sole and young parents
At the Torrens Building, 220 Victoria Square, Adelaide
Tel: (08) 8226 2500, Email: spark@sparkresourcecentre.org.au
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Survivors of Torture and Trauma Assistance and Rehabilitation Service
Provides individual and group counselling, information, support and advocacy
For refugees who have survived trauma and torture (by referral)
Run by STTARS (www.sttars.org.au)
At: 81 Angas Street, Adelaide
Tel: (08) 8206 8900 Email: sttars@sttars.org.au
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Westcare
Provides housing support, day centre facilities, emergency relief, general support and counselling
For the homeless
Run by Baptist Care SA (www.baptistcaresa.org.au)
At: 216 Wright Street, Adelaide
Tel: (08) 8231 2850 Email: westcare@baptistcaresa.org.au
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